Pine Discount Quality Furniture Port Kennedy — Furniture Store in Port Kennedy

Reviews of Pine Discount Quality Furniture Port Kennedy

• Brandon

  Added 2016.03.09

  The worst customer experience I have received. I had paid a deposit for a queen suite in April and was told the bed would be in stock by the end of the month. It is now June and I have been advised the suite is no longer available after calling Pine Discount every week for 3 months and being told it was in stock 3 times each time I went to make a payment the bed was unavailable. They have since advised me that that they can't be bothered to make phone calls to their customers to update them and don't care but they are more then happy to take your money. The staff are rude and incompetent and have made no effort to resolve the issue.
• Carter

  Added 2015.10.17

  Don't waste your money. Purchased a 3 and 2 seater, 2 seater was delivered broken. Rang the store who said customer service would contact us in 48 hours. 3 days later WE rang to follow up and got told they had to send an assessor out for the damage. Now day 11 post delivery and we're no closer to getting what we paid for.
• Olivia

  Added 2015.05.31

  Awesome experience at the port kennedy store spoke to Henry we ordered the 11 piece package he was full of infomation with a freindly manner the lady there too greeted us when we walked in also a freindly person... lyle and lynne. .
• Kyle

  Added 2015.05.02

  I am a first time customer to the Port Kennedy store. I purchased the cosmic queen size bed.
• Lauren

  Added 2013.11.02

  Absolutely disgusting!!! Quick to take your money & treat you like an inconvenience when requiring assistance after the sale!!
• Mason

  Added 2013.10.24

  Staff are too sales hungry, but they have a good selection, if only they'd let you browse
• Andrew

  Added 2013.06.09

  Initially my partner was unable to pick up himself so I paid for delivery. The following day my partners work schedule changed & now he is available to collect. I spoke to a girl named Amy who was lovely & I explained we are getting married next week & now that my partner can collect himself, we would rather save the cost of the delivery. Amy assured me it was fine to be refunded my delivery charge I will just have to phone through my account details. When I phoned through I was put through to the store manager Adele at the Port Kennedy store & I have never been spoken to so poorly as a customer!! She demanded I give her a good reason for my refund & for cancelling delivery. I explained and she snapped at me the entire time. I pulled her up on how she was speaking to me and told her that I really just would like my refund. She then proceeded to tell me that I had an attutude and IF the refund is accepted by customer service it will take up to 5 business days. The way she has treated me has left me sending my partner to collect by himself as I do not want to step foot in their premises. Funnily enough we were actually looking into furnishing our entire living area & upgrading our main bedroom furniture after our wedding.... will not be using pine discount port kennedy thats for sure!! I expect an apology from pine discount as a first time customer who has been treated so poorly.